increase your revenue and guest satisfaction
Through our Expert Audits for all departments and Training solutions
increase your revenue and guest satisfaction
Through our Expert Audits for all departments and Training solutions
Achieve Your Business Goals with iProsper Consultants
Why Partner with a Hospitality Consultant?
In the daily rush of running a hotel, it’s easy to get caught up in "putting out fires" rather than building a legacy. Most owners know their property has untapped potential, but they lack the outside perspective needed to bridge the gap between where they are and where they want to be.
That is where we come in. We don’t just offer advice; we provide the strategic foundation that allows your hotel to run with precision, even when you aren't on the property.
The Vision: Your Hotel, Optimized
Imagine a future where your operations are so seamless that you stop managing crises and start enjoying the business again.
- Maximizing Revenue: We look beyond the occupancy rate. By auditing your guest journey and sales touchpoints, we identify "leaks" where potential revenue is slipping away, helping you capture higher yields per room.
- Cutting Costs (Without Cutting Corners): High expenses are often the result of inefficient workflows or lack of staff awareness. We streamline your processes to reduce waste and operational friction, directly impacting your bottom line.
- Long-Term Decision Support: Should you renovate now? Is it time to pivot your marketing? We provide data-backed insights to help you make major decisions that prioritize the long-term health of your asset over short-term fixes.
We Build the Foundation, Not the Front Desk
We believe that a consultant shouldn't become a permanent crutch. Our approach is unique: we do not get involved in your day-to-day operations. Instead, we focus on:
Building a Great Team: We train your staff to think like owners, empowering them to deliver excellence through professional body language, communication, and a "guest-first" mindset.
Solidifying the System: We help you establish the SOPs and service standards that ensure consistency.
The Result: A self-sustaining business where your team is motivated, your guests are delighted, and your operations are profitable.
Hospitality Excellence Training
Mastering Communication & Soft Skills
The Mindset of Service & Professional Attitude
The Mindset of Service & Professional Attitude
Effective communication is the heartbeat of a successful hotel. We train your team in:
- The Art of Verbal & Non-Verbal Cues: Body language, eye contact, and tone of voice that radiate warmth.
- Upselling through Conversation: Turning casual interactions into revenue-generating opportunities.
- Guest Recovery: Transforming a complaining guest into a loyal brand advocate through structured listening and empathy.
The Mindset of Service & Professional Attitude
The Mindset of Service & Professional Attitude
The Mindset of Service & Professional Attitude
Skills can be taught, but attitude must be cultivated. We shift the staff mindset from “doing a job” to “owning the guest experience.”
- The Proactive Mindset: Anticipating guest needs before they are voiced.
- Emotional Intelligence: Staying calm, empathetic, and professional under pressure.
- Ownership: Taking responsibility for guest satisfaction without waiting for a manager.
Department-Specific Technical Skills
The Mindset of Service & Professional Attitude
Operational Efficiency & Expense Reduction
We refine the "technical" touchpoints that define luxury and efficiency:
- Front Office: Seamless check-ins, local area expertise, and software proficiency.
- F&B: Fine dining etiquette, menu knowledge, and hygienic service standards.
- Housekeeping: The "Eye for Detail" that ensures a spotless, high-standard environment every time.
Operational Efficiency & Expense Reduction
Operational Efficiency & Expense Reduction
Training your staff to be "business- minded" helps protect your bottom line:
- Resource Management: Reducing waste in energy, water, and guest supplies (Housekeeping & Engineering).
- Breakage Control: Proper handling of chinaware and equipment (F&B and Kitchen).
- SOP Compliance: Reducing errors that lead to costly refunds or re-dos.
Safety, Emergency & Crisis Response
Trained team is a safe team. We provide essential training for unexpected situations:
- Emergency Protocols: Fire safety, medical emergencies, and evacuation procedures.
- Security Awareness: Protecting guest privacy and property assets.
Team Harmony & Leadership Culture
Divided team is a failing team. Our workshops foster a culture of "One Team, One Goal."
- Inter-departmental Synergy: Improving the hand-off between Front Office and Housekeeping/F&B.
- Leadership Development: Training supervisors to motivate, not just dictate.
- Conflict Resolution: Addressing internal friction before it affects the guest.
About Us
Our Mission
Our vision is to help hotels and homestays grow by improving their service, staff, and systems through custom audits and smart solutions that create better guest experience and smoother operations.
Our Approach
We take a holistic approach to consulting, focusing on every aspect of a business's operations to identify areas for improvement and growth. We work closely with our clients to develop customized solutions that meet their unique needs.
Our Team
We are a group of Leaders from the Hospitality Industry with decades of experience in opening and operating successful Hotels. we care deeply about the guest experience, and we know that it all begins with the right training and awareness for your staff.